Message Style


Avoid extremes of style. Messages that are too formal are just as bad as messages that are too informal.

Don't use formal expressions such as the following:

I am in receipt of your e-mail of Monday, September 3. 

I look forward to hearing from you at your earliest convenience.

Thanking you in advance.


Likewise, don't imitate conversational style such as this:

Hi, there! How are you doing?

Well, whaddya know? 

Gee, you didn't tell me you bought a new car!